All sales are final. Due to the nature of the products, we are unable to accept open or exposed products. We truly value your business and support and we are willing to work out an agreeable solution when possible. 

All items ship via USPS to United States addresses only. Orders weighing less than 16 ounces are mailed via USPS First Class shipping. All others are mailed via USPS Priority shipping. All orders will be shipped within 3 business days for in-stock items, 7-10 days for items that need to be made. You will receive an order confirmation email containing a USPS tracking number. If you don't see a confirmation email after placing your order, please check your Junk/Spam folder. Once your order has shipped, please use the USPS tracking number provided to monitor the delivery status.

During the Spring and Summer time, or when temperatures are greater than 78 degrees, cold packs are also with items sensitive to hot temperatures to help preserve the products while in transit. When expecting a delivery, try to avoid leaving the package outside in the heat, in the mailbox. Even with the cold packs, the hotter temperatures may still cause the products to melt.

Some of our all natural products, especially our body butters and creams are sensitive to high temperatures. There are other ingredients included that help to withstand warmer temperatures but to avoid product distortion, care must be given to store in a cool, and dark location.

What do I do if my product melts?
All is not lost, if your product melts. In most cases, simply put in the refrigerator for approximately 15 minutes to reset. The product will likely loose its whipped effect but will still work as intended.  For other creams, scrubs, toothpastes etc., you may need to stir the product prior to placing in the refrigerator to ensure the ingredients are properly mixed.